Privacy Policy

1. Who are we?

We are Valquer Laboratorios S.L.U., and we process your personal data as the data controller. This means that we are responsible for how we use and protect your data.

2. What do we use your data for?

We will use your data, among other purposes, to manage your registration as a user, manage the purchase of products, respond to your queries, and, if you wish, send you our personalized communications.

3. Why do we use it?

We are entitled to process your data for different reasons. The main one is that we need to process it to perform the contract you accept with us when you register and when you make a purchase or use any of our services or features. There are also other reasons that entitle us to do so, such as our interest in responding to your queries or the consent you give us to send you our newsletters, among others.

4. Who do we share your data with?

We will share your data with service providers that help us or support us, or external collaborators with whom we have reached an agreement, located within or outside the European Union.

5. Your rights

You have the right to access, rectify, or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to transfer it, as we explain in detail further below.

You can read our full Privacy Policy below to understand in detail how we will use your personal data and the rights you have in relation to it.

Before you start:

In this Privacy Policy you will find all the relevant information that applies to the use Valquer Laboratorios S.L.U. makes of the personal data of our customers and users who use it to interact with us.
We are transparent about what we do with your personal data so that you understand the implications of the uses we carry out and the rights you have in relation to your data. To this end, we make all the information available to you on a permanent basis in this Privacy Policy, which you can consult whenever you deem appropriate, and you will also find information about each processing activity of your personal data as you interact with us.

Who is responsible for processing your data?

In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, and all provisions of Regulation (EU) 2016/679 and Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights, you are hereby informed that the data controllers responsible for processing your data are:
Valquer Laboratorios S.L.U. S.L.U., hereinafter Valquer Laboratorios, with Tax ID (CIF) no. B78094489 and located at Polg. Ind. La Dehesilla, 33, 45440 Villaminaya (Toledo). Email: info@valquer.com.

For what purpose do we process your personal data?

Depending on the products, services, or features you wish to use at any given time, we will need to process certain data or others, which generally will be, as applicable, the following:

Your identification data (for example, your first name, last name, contact details, etc.)
Economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
Connection and browsing data;
Commercial information (for example, whether you are subscribed to our newsletter), data about your tastes and preferences.

Please remember that when we ask you to fill in your personal data in order to give you access to any feature or service on the website, we will mark some fields as mandatory, since these are data we need in order to provide the service or give you access to the relevant feature. Please note that if you decide not to provide us with this data, you may not be able to complete your registration as a user or use these services or features.

Depending on how you interact with our website, we will process your personal data for the following purposes:

To manage your registration as a user of the website.
For the development, fulfillment, and performance of the sales contract or services contract you have entered into with Us on the website.
Browsing the website and using our digital media: We process information to enable and facilitate your access to and browsing of our digital media, as well as to provide the services we offer through them.
Improving the services we offer and security: Another use we make of the information is to maintain, improve, and increase the effectiveness of our services and digital media that allow us to develop new features, protect the security of your data and our digital media, and detect and prevent fraud in transactions.

If you decide to register as a user on our website, we need to process your data to identify you as a user and give you access to the different features, products, and services available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service. This purpose includes processing your data mainly in order to:

Contact you regarding updates or informational communications related to the features, products, or services you have contracted, including sending quality surveys about the products or services provided.
Manage payment for the products you purchase, regardless of the payment method used. For example:

If, when purchasing any of our products through the Website, you choose to activate the feature to save your card details for future purchases, we need to process the data indicated for the activation and operation of that feature. Your consent to activate this feature enables your payment details to appear auto-completed in subsequent purchases so you do not have to re-enter them in each new process, and they will be considered valid and in force for future purchases. You may modify or delete your cards at any time through the section corresponding to payment information.
Activate the necessary mechanisms in order to prevent potential fraud against you and against Valquer Laboratorios S.L.U. during the purchase process. If we consider that the transaction may be fraudulent, this processing may result in the transaction being blocked.
Manage possible returns once you have made a purchase and manage requests for information about the availability of our products, product reservations through the Website, as those options may be available at any given time.
For invoicing purposes and to make receipts and invoices for purchases you have made on the Website available to you.
Ensure you can use other available features or services, such as purchasing, management, and the enabled chat.
To handle requests or inquiries you make through Customer Service channels. We only process personal data that is strictly necessary to manage or resolve your request or inquiry.
For marketing purposes. This purpose includes processing your data mainly in order to:
To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending you personalized information about our products or services through various means. Likewise, we may send you this information through push notifications if you have enabled them on your mobile device.
Please remember that you can unsubscribe from the Newsletter at any time and at no cost through the “Newsletter” section of the Platform, as well as through the instructions we provide in each communication.
Carry out promotional actions. By participating in a promotional action, you authorize us to process the data you provide depending on each promotional action and to communicate it through various media such as social networks or on the Platform itself. For each promotional action you participate in, you will have access to the legal terms, where we will provide more detailed information about the processing of your data.
Publish on the Website or through our social media channels photographs or images that you have shared publicly, provided that you give us your consent to do so.
Usability and quality analysis to improve our services.

If you access our Website, please be informed that we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our Website and thus be able to introduce improvements.
Likewise, we sometimes carry out quality actions and surveys aimed at understanding the degree of satisfaction of our customers and users and detecting areas where we can improve.

What is the legal basis for processing your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it. And the purpose is:

1. Managing your registration as a Website user
Processing your data is necessary to perform the terms that regulate use of the Platform. In other words, for you to register as a user on the Website, we need to process your personal data; otherwise, we would not be able to manage your registration. If you choose to use access or login through a social network, the reason we are entitled to process your data is the consent you give at the time you authorize the transfer of your data from the social network.

2. Development, fulfillment, and performance of the contract for the purchase of our products
Processing your data is necessary to perform the sales contract or the services contract that binds us to you. Some data processing associated with the purchase process may be activated only because you request it or authorize us to do so, such as storing payment (card) details for future purchases or informing you about product availability. In these cases, the basis on which we process your data is your consent. We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud when you make a purchase. We understand that processing this data is positive for all parties involved when a purchase payment takes place and, in particular, for you, since it allows us to implement measures to protect you against attempted fraud by third parties.

3. Customer Service
We consider that we have a legitimate interest in handling the requests or queries you submit through the various available means of contact. We understand that processing this data is also beneficial to you, as it allows us to assist you properly and resolve your queries. When you contact us, in particular, to manage incidents related to your order or the product/service purchased through the Website, processing is necessary to perform the sales contract. When your query is related to exercising the rights we inform you about below, or to claims related to our products or services, our legal basis for processing your data is compliance with our legal obligations.

4. Marketing
The lawful basis for processing your data for marketing purposes is the consent you provide, for example, when you agree to receive personalized information through various means or when you accept the legal terms to participate in a promotional action.

5. Usability and quality analysis
We consider that we have a legitimate interest in analyzing the usability of the Website and the level of user satisfaction, since we understand that processing this data is also beneficial to you because the purpose is to improve the user experience and offer a higher-quality service.

How long will we keep your data?

The retention period for your data will depend on the purposes for which we process it, as explained below:

1. Managing your registration as a Website user.
We will process your data for as long as you remain a registered user (i.e., until you decide to unsubscribe).

2. Development, fulfillment, and performance of the sales contract for the purchase of our products.

We will process your data for as long as necessary to manage the purchase of the products you have acquired, including possible returns, complaints, or claims associated with the purchase of the product. In some cases, we will only process the data until the time you decide, such as payment (card) details that you have asked us to store for possible future purchases.

3 Customer Service
We will process your data for as long as necessary to handle your request or inquiry.

4. Marketing.
We will process your data until you unsubscribe or cancel your newsletter subscription. If you participate in promotional actions, we will retain your data for a period of six (6) months after the action ends.

Usability and quality analysis.
We will process your data on an ad hoc basis for as long as we carry out a specific quality action or survey, or until we anonymize your browsing data.

Will we share your data with third parties?

We protect the information we collect by establishing the technical and administrative security measures set out in legal regulations after carrying out the corresponding risk analysis, so that the information is protected against access, unavailability, disclosure, or unauthorized use.

Your personal information may only be accessed by our employees, who are aware of the uses for which they may use it and their limitations, by the competent public and judicial authorities when they request it and applicable regulations require it, and by other supplier companies to provide you with the services you have requested from us.

Each of these companies undertakes to use your data solely and exclusively for these purposes and not to use it for any other purpose, so that once the service provision has ended, they are obliged to delete the information they have obtained or keep it duly blocked and protected without being able to use it, while it may be necessary to comply with a legal obligation or for the exercise or defense of contractual claims that must be addressed.

In cases where these companies are located in a country that does not offer a level of data protection similar to ours, we ensure that they comply with the necessary security measures equivalent to those we have, as established in the applicable legal regulations. This is the case for companies in the USA, which will be governed by the Privacy Shield (agreement between Europe and the USA).

What rights do you have when you provide us with your data?

We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. At Valquer Laboratorios S.L.U., we have agreed that you may exercise your rights free of charge by emailing us at info@valquer.com, simply stating the reason for your request and the right you wish to exercise.

If we consider it necessary in order to identify you, we may ask you for a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

Request access to the data we hold about you. Please note that if you are a registered user on the Website, you can also consult this information in the relevant section of your personal data.
Request that we rectify the data we already hold. Remember that if you are a registered user on the Website, you can also access the relevant section of your account’s personal data to modify or update your personal data. In any case, please note that by actively providing us with your personal data by any means, you guarantee that it is true and accurate, and you undertake to notify us of any changes or modifications. Any loss or damage caused to the Website or to the website controller or to any third party due to the communication of erroneous, inaccurate, or incomplete information in registration forms shall be the sole responsibility of the user. Please remember that, as a general rule, you should only provide us with your own personal data, not third-party data, except as permitted in this Privacy and Cookies Policy.
Request that we delete your data to the extent that it is no longer necessary for the purpose for which we need to process it, as we informed you above, or that we no longer have a legal basis to do so.
Request that we restrict the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of your data or keep it beyond the time necessary when you may need it. If you have provided us with your consent to process your data for any purpose, you also have the right to withdraw it at any time. When our legal basis for processing your data is your consent or the performance of a contract, you will also have the right to request the portability of your personal data. This means you will have the right to receive the data
you have provided to us in a structured, commonly used, machine-readable format, so that you can transmit it to another entity directly, where technically possible.

On the other hand, when processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular, the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).

What happens if you provide us with third-party data?

If you provide us with Personal Data of third parties, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.

CONFIDENTIALITY AND DOCUMENT DESTRUCTION

Professional secrecy.

Valquer Laboratorios S.L.U. and the collaborators who work with us and who have any involvement in the services provided are committed not to disclose or make use of the information they have accessed by virtue of their profession. The information you provide to us will, in any case, be considered confidential and may not be used for purposes other than those related to the services contracted with Valquer Laboratorios S.L.U.

Document destruction.

In order to preserve and guarantee confidentiality, Valquer Laboratorios S.L.U. undertakes to destroy all confidential information it has accessed in the course of providing services when it is no longer necessary for the purpose for which it was collected, unless there is a legal obligation to retain it. If you wish to keep the original or a copy of such information, you must print it or save it by your own means or go to the premises of Valquer Laboratorios S.L.U. to collect it before it is destroyed.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue selling products to you.

KLARNA

In order to offer you Klarna’s payment methods, at checkout we may transmit to Klarna, during the purchase process, your personal data included in the contact form and order details, so that Klarna can assess whether you meet the requirements to access its payment methods and to adapt those payment methods to your profile. Your personal data is processed in accordance with Klarna’s privacy policy.